Match Flame - Who Have You Missed Meeting?

What was the name of the venue?

When did you meet?

You have selected the People Contacting You Section. Click on a question below and you will be shown the answer.

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I have received a contact message from someone but I don’t know who it is from

What information will I get if someone tries to contact me?

I received a message but I found it offensive what can I do?

Am I guaranteed a reply to my message?

I replied to a contact message that was sent to me but I haven't had a response from them yet.

I received a message but it makes no sense.

Can you give me any more information on the person before I contact them.

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I have received a contact message from someone but I don’t know who it is from
When you receive a message from someone the details you will receive are the actual message that the person wrote and we will also include their name and email address information.

If you don't recognise the person who is trying to contact you it is your decision whether or not to get in touch. At this stage they do not have any information personal information, eg your email address.

If you are unsure about the person making contact don't reply. Your safety is everyone's primary concern.

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What information will I get if someone tries to contact me?
When you receive a message from someone the details you will receive are the actual message that the person wrote and we will also include their name and email address information.

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I received a message but I found it offensive what can I do?
If someone has contacted you via Matchflame and you are offended or believe the message to be inappropriate then please contact us immediately. We will verify the message and take appropriate steps where necessary which can lead to, at a minimum, a warning to the person who sent the message and may lead to their exclusion from Matchflame.

If you receive a message via the Matchflame website that contains any statements that are indecent, threatening or racially offensive you must contact us immediately. We do not tolerate such behaviour on our website and we will immediately contact the relevant authorities.

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Am I guaranteed a reply to my message?
Of course we can't guarantee that everyone will reply to a message that has been sent but as they went to the effort of submitting their encounter you can be sure that they will, more than likely, make contact.

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I replied to a contact message that was sent to me but I haven't had a response from them yet.
Be patient, their reply may not be instant. People can be away on holiday or just unable to check their email for a few days, be patient, you can't hurry things like this!

If you haven't heard from that person within a week, why not send them another email.

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I received a message but it makes no sense.
The message sent to you is what is written by the person who wanted to get in contact with you. If it is illegible then there is nothing we can do about this.

If you are sure who the person is then you may wish to get in touch by sending them an email, if you are unsure about the person making contact don't reply. Your safety is everyone's primary concern.

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Can you give me any more information on the person before I contact them.
Unfortunately not. Although we have personal information from the registration process we are not permitted under the United Kingdom Data Protection Act to reveal this information to anyone without their consent. Please do not contact us for extra information as we cannot under any circumstances give this out.

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